Being customer-centric
We understand that we exist to serve our very purpose in providing financial services to our customers and appropriate long-term returns to our stakeholders. We do everything to ensure that all our products and services are based on a set of values that uphold the empowerment of our customers.
Respecting all forms of diversity
We uphold the dignity of all people. We respect each other and respect what the Bank of Ceylon stands for. In an environment where many ethnic and multinational communities live, flourish, interact, and connect with us, we uphold, respect, and welcome all forms of differences.
Committing towards a high level of ethics, governance, and professionalism
We uphold the highest levels of integrity. Our entire business model is based on trust and integrity as perceived by our stakeholders, especially our customers. We nurture transparency, innovation, accountability, and superior service in all engagement with our customers, shareholders, and communities.
Focusing on being agile and innovative
Being proactive, we strive to stay ahead by anticipating rather than reacting, making decisions and actions that impact our people and the sustainable growth of our business. Our leaders nurture a culture that stimulates and challenge the people with thought leadership, and excellence in performance to inspire our customers, and communities to grow, and go beyond.
Being accountable for all our actions
Our common purpose is to help make financial aspects of life, better for our customers through the power of our connection. BOC takes responsibility for all its operations and by-products of its value generation mechanism. We have transformed our bank into a pulsating and resourceful entity that contributes to economic growth while adding value to our business, our customers, and the communities we serve.
Working together
We believe great teams are built on mutual trust, shared ownership, and accountability. We act as one company and believe that when we work together, we best meet the full needs of our clients, and deliver value to our stakeholders. We believe in the importance of treating each client and teammate as an individual and treating every moment as one that matters. We nurture respect and trust between each other and work in collaboration, promoting interdependence. We have confidence in our ability to constantly strive in achieving our next-level goals.
Respecting the human rights of people involved in and impacted by our business
In keeping with our purpose, and our obligations as responsible financial services the Bank of Ceylon is committed to respecting the human rights of people involved in and impacted by our business. Sri Lanka is our home, and we drive her growth ensuring that we remain true to our original purpose forming the basis for all our business decisions and operations. We follow this decision-making paradigm in delivering our services, product development, and client relations. It enables us to expedite our decision-making while ensuring that we maintain the highest standards and continue as the leader in Sri Lanka's financial services landscape.