Head Office

Bank of Ceylon, 
No. 1, BOC Square, 
Bank of Ceylon Mawatha, 
Colombo 1, 
Sri Lanka


Get Directions

Branch Network 

Compliments and Complaints

Being the No. 1 Bank in Sri Lanka, the Bank of Ceylon is committed to satisfying our valued customers with our wide range of products and services. If there are ways in which we can improve, we are eager to hear from you. Your idea or suggestion can help us improve our service. We value your thoughts or any concern about your experience with us.

BOC Complaints


Your idea or suggestion can help us to improve our service excellence. We value your thoughts/suggestions to improve our service and we like to hear from you about a good experience with us.

BOC Complaints


We are committed to providing an unparalleled banking experience. However, if you feel that we have not delivered in any particular area we would like to hear from you. Complaints are important signals for us to maintain and improve our service standards.

BOC Complaint Handling Procedure

How can you reach us?

Option 1

Contact Customer Experience Management (CXM) Team

You can lodge your Complaint/Compliment online with our CXM unit. Your concern/request will be attended to with priority through an automated system.

What happens after you lodge a case online?

  • An immediate SMS or E-mail will be sent with a reference number, acknowledging receipt of your online request.
  • Our representatives will contact you if required, concerning your Complaint/ Correspondence.
  • Once resolved/attended, you will be notified by email or SMS
  • If you are not satisfied with the solution/response, you can request further actions/clarification within one week from the response.

Complete a Customer Relationship From Online

Customer Relations Form 

Customer Experience Management Unit - +94 11 220 4750 / +94 11 243 5814
Call Centre:  +94 11 220 4444
Fax: +94 11 243 5815
Email: bocexmgt@boc.lk

Customer Experience Manager,
22nd Floor,
BOC Tower,
BOC Square, No. 1, 
Bank of Ceylon Mawatha, 
Colombo 01.

Option 2

Contact any of our branches, service unit, or Call Centre 

If you have any complaints or compliments regarding our service or products, please contact any of our branches, departments or Call Center.

Find your nearest branch 1975 (Call Centre)

Seek review by Financial Ombudsman

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you may be able to access the services of the Financial Ombudsman who provides free, independent services to resolve your disputes with financial institutions.

Re-Confirmation of Balance in Bank Account for Visa Purpose

For re-confirmation of such balances, you may contact any of the followings,

Chief Manager – Information Systems Audit   
Tel : 011-2204922   
Fax : 011-2338750   
Email : cmisa@boc.lk 

Senior Manager – Information Systems Audit   
Tel : 011-2338749, 011-2204928

Information Systems Audit Division,   
24th Floor,   
Bank of Ceylon,   
No 1, BOC Square,   
Bank of Ceylon Mawatha,   
Colombo 01,   
Sri Lanka