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• Contact our Customer Care Center on our Hotline 2345427 or 2449639. You may also email this center at customercare@boc.lk   The Customer Care Center will direct you to the right person or unit that can attend to your information needs.

Getting a problem solved

If you have a complaint to make or some such problem (or need to contact us)

First of all..

• Contact the manager of your branch or the next senior officer of that branch between 9.00am and 4.00pm on any working day.

• First –write a letter to the Assistant General Manager (AGM) that is in control of the province in which the branch is placed. Ask your branch manager for the name and address of the AGM in control. An Assistant General Manager will know where to direct your letter so that your matter gets proper attention.

• Contact our Customer Care Center on our Hotline 2345427 or 2449639. You may also email this center at customercare@boc.lk   The Customer Care Center will direct you to the right person or unit that can handle your problem.

• Write a letter to the Bank’s chief executive officer, the General Manager at the Bank of Ceylon Head Office, No.4 Bank of Ceylon Mawatha, Colombo-1.
• Write a letter to the Chairman of the Board of Directors of Bank of Ceylon at the Bank of Ceylon Head Office, No.4 Bank of Ceylon Mawatha, Colombo-1.The chairman is the highest official you could write to at the Bank.

• If you feel that despite all your efforts you have not resolved your problem or your complaint was not dealt with satisfactorily, you may contact the external dispute resolving authority- the Financial Ombudsman. This is an impartial and independent dispute resolving authority. However we do expect you to give us the opportunity to review your case first.

• Financial Ombudsman: Mr. U. Mapa
• Telephone: 2595625
• Fax: 2595624
• Website: www.financialombudsman.lk
• Email: fosril@sltnet.lk
• Postal address(mailing address):  Office of the Financial Ombudsman, Sri Lanka, 143A,Vajira Road, Colombo 5.